Data Protection

Last updated: June 26, 2026

USA Experts takes the security of your personal and device data seriously. This page describes the safeguards we use and your rights regarding the data we handle.

1. Security measures

• Remote repair sessions use encrypted connections and require your active consent before our technician connects.
• Access to customer records is limited to staff who need it to provide service or support.
• Devices left for in-person repair are stored securely and logged in and out of our workshop.
• Payment information is processed through secure third-party payment providers; we do not store full card numbers.

2. Data minimization

We collect only the information needed to perform the repair or service you've requested. We do not browse, copy, or retain personal files, photos, browsing history, or saved passwords on your device during a repair.

3. Your rights

Right	What it means
Access	Request a copy of the personal information we hold about you
Correction	Ask us to fix inaccurate or outdated information
Deletion	Ask us to delete your personal information, subject to legal record-keeping requirements
Restriction	Ask us to limit how we use your information

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

4. Data breach response

In the unlikely event of a data breach affecting your personal information, we will notify affected customers and relevant authorities as required by applicable law, without undue delay.

5. International data

If you are contacting us from outside the United States, please note your information may be processed and stored on servers located in the United States.

6. Device data after service

Once a repair is complete, any temporary diagnostic logs related solely to fixing your device are deleted within a reasonable period unless retained for warranty purposes.

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